FAQs (Updated: Jan 25, 2018)
The following verbose FAQs (Frequently Asked Questions) are provided solely for shoppers who do enjoy reading for relevant information they are looking for prior to contacting us for further assistance.
On the contrary, for those who do not enjoy reading as much or even feel discouraged to read, which we understand fully, then please feel absolutely free to pretend that this page does not exist but instead head straight on to contacting us today for any assistance.
Whether you as one of the shoppers enjoy reading or not at all, we are always looking forward to having all of you get in touch with us at any time.
You may use our contact email or the built-in contact form on bottom of this page to reach us today.
Dear Shoppers, we are acutely aware of the fact that some of you may not enjoy reading long and wordy messages for relevant information you are looking for, but please understand we deem this lengthy but informative FAQs as excellent customer service by providing all of you with the instant and most detailed and comprehensive information possible to cover as much ground on this page as we possibly can in order to save everybody time and effort from overabundance of correspondence. In the meantime, you are as wlways very welcome to contact us for further assistance at any time.
We suggest you scan our FAQs below for only your questions to that the instant relevant answers may already have been provided saving you time from waiting for our reply to your email inquiry, then if the FAQs below do not yet cover the information you need, never hesitate to contact us for the missing information via our email address or the built-in contact form as provided on bottom of this page.
All email inquiries are answered first-come first-served with the exception that the urgent ones will be given the priority.
To non-urgent inquiries please allow up to 48 hours (2 calendar days) maximum for our reply if you do not hear from us in the next or several hours.
NOTE: Be sure to check your spam folder for our reply if you do not see it in your inbox after two calendar days. We suggest you add our email address as provided on bottom of this page to your contacts-list so that all future incoming emails from us will always go to your inbox, not your spam folder. Even so, we suggest you still check your spam folder just in case it might still go there even for the fact you have already added our email address to your contacts-list.
P.S. We are constantly trying to make our FAQs more concise and less wordy. Any information missing from this page gets posted in no time once detected or learnt of. Your valued feedback to help us improve this and that is always welcome!
An Important Word About Any Updated FAQs:
On each and every one of your returns to our store, we suggest you always stop back on our FAQs page and watch out for any newly updated information on any FAQs as indicated with a white asterisk immediately preceding the FAQs listed number like these: *1. What payment methods...?, *2. How safe and secure...?, *3. As your customer...?, etc.
Now, what you will have to do is - simply ensure yourself to read the asterisk-indicated updated FAQ(s) in its / their entirety as the new information has replaced the old; in other words, you are reading only the new information with the old having been removed; that said, the newly updated information (see 2 examples below) does take effect and apply towards your order placed on or after the date of update - Did you see this: FAQs (Updated: month day, year) next to this page’s title near the top?
NOTE: The white asterisk(*), if seen anywhere else on this page only, does also indicate that new information has been added or replaced the old.
Our Shipping Charge & Delivery Time-Frame:
1. Why should I shop your store? What is your "seller's guarantees"?
Our reasons and guarantees for you are as follows:
- PRODUCTS: The number of our competitively-priced products in various categories is growing each and every week - meaning you are and will be having a larger and larger product selection week after week. Plus our store has somewhat hard-to-find popular & trendy items that you may find practical, interesting and desirable! We suggest you check back often and see for yourself.
- PRODUCTS: If the product(s) you received is not as described, we will either refund 50% of the product cost back to your account or you may exchange it/return it for a refund. For details please refer to our "Exchange & Refund Policy".
- COMPETITIVE PRICING: Although we do consider it a pure time-waster on your end to encourage you to look everywhere else to compare our prices, you will eventually be surprised that our product pricing is truly very competitive. Better yet, our online pricing on most items is not set in stone and may possibly be lowered for you upon your request. Plus we will beat our domestic (USA) competitors' prices. A penny saved is a penny earned. For details please refer to our FAQs 16 and 17.
- ON-TIME DELIVERY: Although the normal delivery time-frame is 10 to 20 calendar days, rarely exceeding 22, if your order is delivered after 39 calendar days from the day of your order placement, we will refund every single penny back to your account and you keep all items on your order absolutely free! All without charge! So, plan way ahead - if you are buying a gift for a family member, a friend or anyone else close to your heart, say a birthday gift or a Christmas present, shop early & order from us at least 39 calendar days ahead of time - the important occasion to you!
- INSTANT INFORMATION: If you are the kind of shopper that loves instant gratification, then our FAQs actually have instant answers to most, if not all, of your questions so long as you will spend a little time on this page. Our FAQs are not perfect but never stop from getting improved - less wordy but more concise. When missing information is detected or learnt of, it will get posted in no time.
2. What payment methods do you accept and how many foreign currencies do you support in displaying prices?
We currently accept Shopify Payments only (VISA, MasterCard, American Express, Discover, JCB, and Diner's Club) with more payment methods to be available in the future.
Other than USD (U.S. Dollar) as the default currency we also support 5 other foreign currencies in displaying prices as follows:
- CAD (Canadian Dollar)
- EUR (Euro)
- GBP (British Pound)
- JPY (Japanese Yen)
- AUD (Australian Dollar)
The currency drop-down menu is located on the top-right next to the "Cart" button. Hovering over the default "USD" currency will show the drop-down with 5 other foreign currency options, as listed above, for displaying prices - meaning that all orders are processed in USD only.
3. How safe and secure is your online store?
Our entire online store and the Shopify Payments gateway are absolutely safe and secure. As you can see that on all of our webpages there is a Shopify security badge located within the main menu indicating our store is being secured by Shopify that complies with the highest level of PCI (Payment Card Industry) standards. Plus, immediately next to our store URL on your browser's address bar you should see an SSL (Secure Socket Layer) padlock icon - meaning a layer of highest security (256-bit encryption) has been added to our online store and you have been redirected from the unencrypted "HTTP" to the encrypted "HTTPS".
4. As your customer do you store my credit card information and other sensitive personal data?
5. Why are all products not showing their prices in the "stream view" format?
The prices will show themselves once you have picked a color, a U.S. shoe size, etc, which will instantly change the color of the "Add to Cart" button and at the same time activate the button. Some products without any variants (color, size, etc) do show their prices.
For your information the “stream view” format is only available on our desktop site, not mobile site.
6. Are the prices different among different sizes of the same shoes?
Yes and no. Smaller sizes are slightly lower priced than bigger sizes of the same shoes. However, this pricing rule does not apply to all of our shoes but only a few. Most other shoes are priced the same regardless of different sizes.
7. Are all products in stock and available?
Yes. If any item is not available, "out-of-stock" or "sold out" will appear on the item's product collection/detail page, and the "Add to Cart" button be deactivated - meaning you will not be able to add the unavailable item to your cart.
8. What if I have out-of-stock/sold-out items on my order?
You will not have such items on your order as mentioned in FAQs 7. Just assuming you had them, we would notify you as soon as we could and reverse the funds for any unavailable items back to your account.
9. How do I apply the discount code?
On a desktop, after you click the "Check Out" button from your cart, you should see the "Discount" box to your right in the green area where you can enter the code, if you have one, then do not forget to click "Apply" to reflect the discount.
On a mobile phone, after you click the "Check Out" button from your cart, at the very top of the next screen immediately under our company logo, you should see "Show order summary" click on which to expand it and there's the "Discount" box in the green area where you can enter the code, if you have one, then do not forget to click the arrow to reflect the discount.
10. Will my cart items be synced across my different devices? What about my wishlist?
Only customers who have registered an account with our store and log in will always have their cart items and wishlist on any device. For those who do not have an account their cart items and wishlist are not saved nor guaranteed to be always available although they may still be for awhile. However, we highly recommend registering an account in order to safely secure them at all times and on any device.
REMEMBER: You must always log into your account to access your saved and always available cart items and wishlist.
11. Do you charge tax on my order?
We charge tax on Wisconsin orders only.
12. Am I required to have an account with your store in order to checkout my order?
Not at all. But we highly recommend you have one as this will greatly simplify and speed up the checkout process, and you will have a neat record of your order history as well as other such conveniences as saving your cart items, wishlist and more.
At checkout you will have the option to checkout as "a guest" or create an account, if you wish, for yourself. If you already have an account with our store, then log in to checkout with ease!
13. Do you provide order-tracking?
Yes. The order-processing time takes 5 to 7 business days. Once your order ships, you will receive the tracking information in your inbox. Be sure to also check your spam folder if you do not see the information in the inbox after 5 to 7 business days.
NOTE: If your order contains multiple items, unlikely but sometimes they might arrive separately on different days with multiple tracking codes available to you once the items are shipped.
By the way, have your tracking code handy after you have it - although you may track your order at 17track.net/en, we highly recommend using this all-in-one package/shipment tracking app - "ParcelTrack" - that tracks over 50 delivery services as of 2017 with more to be integrated. Tracking your order with this all-in-one app cannot be easier!
14. How long is the waiting period for my order to arrive?
Above all, most of our products are shipped directly to our domestic (USA) and international customers from our China-based warehouse.
PLEASE KEEP IN MIND: Unless otherwise specified on product detail/description page, the delivery time-frame - whether domestic (USA) or international - on most products is always 10 to 20 calendar days, rarely exceeding 22, with only a very small number of products taking a longer time to deliver; e.g. 20 to 39 days; therefore, be sure to pay attention to the product detail/description page for the delivery time on the product of your interest if you are concerned about the date of your order arrival.
- If your order contains multiple items, unlikely but sometimes they might arrive separately on different days with multiple tracking codes available to you once the items are shipped.
- Delivery on all orders received about 7 to 10 days before Chinese New Year (Feb 16, 2018 <<< this date will be updated for 2019) will positively be delayed by 2 to 3 weeks in addition to the previously stated normal delivery time-frame (between 10 and 20 calendar days). On the contrary, if your order comes in at least 2 weeks earlier than Feb 16, 2018, it should arrive within the normal time-frame (between 10 and 20 calendar days) without the delay.
15. How do I cancel my order?
Orders can only be cancelled within the following 2 business days after order placement, otherwise we will not be able to meet your request.
If the order cancellation request is made within the above time-frame, please contact to provide us with your first and last name as well as the order # for us to cancel your order. We will cancel the order for you and reverse the funds back to your account as soon as possible or within 2 business days.
16. Why do you offer your shoppers to pay even lower than your online bargain prices upon their request while no other stores ever do? How do I as a shopper make the request and how much less will I be paying?
Well, it is obvious - all bargain shoppers try to save a few extra dollars whenever they can by wasting time and effort doing price comparison shopping everywhere before they will buy, therefore we think we can conveniently save them the hassles from doing that by simply offering prices even lower than our online bargain prices so long as they will take a tiny trouble to make this easy request.
The process of requesting a lower price on any item or items on our online store is as simple as your first going to the desired item’s product detail page on our store for that you wish to pay even less than its online bargain price, and then from your browser's address bar copying & pasting the item’s product detail page's URL to us via our email as provided on bottom of this page along with your suggested lower price. After that, you will hear from us within normally 12 hours or rarely 1 or 2 calendar days - the longest wait - and save a few of your dollars.
The savings over our already low online bargain prices can be at least 10% or up depending on the subject item(s) and whether you are ordering along with other items or not. The more items you order, the bigger the savings! Keep in mind that most (not all) items will meet your request. If so, we will provide you with a discount code for you to apply at checkout.
NOTE: Keep in mind that the discount code extended to you will be good for 5 calendar days from the day it is issued and while the item(s) is still available. Do not wait but redeem the discount as soon as you have it before the item(s) suddenly goes out of stock!
17. Will you beat any competitor's price?
Yes! We will beat any domestic (USA) competitor's price on the condition that you will send us the URL to the domestic competitor's identical item(s) on their store with the price they are selling it for. Also, their price must be a regular price and not an on-sale price and the like, briefly speaking.
18. How is the quality of your products?
Judging from this question you should not let our low bargain prices mislead you into thinking that you get what you pay for; in other words, you just do not pay as much here as you would elsewhere.
19. I forgot my account password so I need to reset it. I have more than one email but cannot recall which email I used when registering the account with your store. Can you help?
That is not a problem at all. Either you may try using your other email(s) for the password reset or contact us providing your first and last name, we will look up the email address you used when registering your account with us and email it to you.
*20. Do you drop-ship domestically (USA) and internationally?
Yes, we drop-ship for you all of our products on our store currently without charge. However, an annual membership fee of non-refundable $79.00 will be required in the future. All drop-shipping members must register an account with our store and are given a 15% discount code to apply on each and every drop-ship order checkout. The discount code never expires unless you cease to renew the annual membership after it expires.
You may place your drop-ship order for your customer just as you would for yourself. We drop-ship for you with 100% integrity; in other words, your customers are always yours. We do not and will not bypass you by selling them direct!
NOTE: On all drop-ship orders, members’ “Billing Address” must not be the same as “Shipping Address”. When checking out your drop-ship order, be sure to fill in only the “Shipping Address” part with 2 pieces of essential information of your customer's instead of yours:
- Your customer's full name (first and last name),
- Your customer's accurate shipping address.
You may fill in other parts like the billing address, email address and all the rest with your own information.
When your order ships, we will email you the tracking code that in turn you will forward to your customer.
21. How do I signup for your newsletter?
In the “Signup” box located on the top-left or bottom of any web-page of our site please enter and double-check for accuracy your email address and click the arrow to submit - voila! You are signed up.
22. By my own mistake I ordered a wrong size for an item and have recently received it. Can I request an exchange or a refund?
We are sorry about your recent unpleasant experience. To request an exchange or a refund please refer to our "Exchange & Refund Policy", which please allow us to kindly remind you of the fact that you did agree to when checking out the item.
23. Where can I write a product review?
You can easily write your own product review near the bottom part of the product detail/description page of the exact item you purchased.
If any problems arise with our products or customer service, please take the time to resolve them with us prior to leaving your review. Thank you for your cooperation and taking a brief moment to give your true opinion of the item(s) you have purchased as this helps other shoppers make an informed buying decision.
24. Your store has received many foreign customers' product reviews from around the globe, but some reviews are a bit difficult to understand. Can you have the reviews translated entirely into standard English by Google translator or any other software to make them more easily understood?
We truly apologize for the inconveniences. We have actually been using Google translator, but it cannot do any better job than this, neither can we. However, we suggest you instead look to the star ratings that should tell much or all about the customer’s review.
Please write us about anything via the following email address or the contact form: